Korean Customer Program Manager

• KAM for CSI account SAMSUNG and other Korean Key Accounts, handle all commercial issues such as RFQ, special project and ad hoc requests

• CPM for Korean BC/SBC Account management - Support x-product operation depending on product customer use, Back up account owner

• Collaborate with regional and global CSI team and DGF network stakeholders

• Ensure operational excellence and coordinate process with CS/OP teams

• Executes global/regional sector strategy on country level (as aligned with global sector structure)

• Manages relationship with CSI as customer point of contact on country level

• Wins, retains and develops Strategic Customers

• Plans and manages accounts

• Gather customer and market information to update Product and Station Manager on current conditions

• Define and implement SOP

• Ensure operational excellence, manage KPI performance with other departments (AFR/VAS/OFR)

• Drive local initiatives, process improvement and conduct performance review with customer

• Manages relationship of a defined number of CSI customers and prospects in a particular sector (serves as primary contact for the customer; coordinates the account)

• Seeks and prospects for Strategic Customer targets to win new customers

• Ensures that Key Account activities are aligned with global/regional sector strategy

• Delivers the regional and/or country customer budget by maintaining a healthy pipeline, good contractual performance and proactive thinking

• Works on regional customer initiatives and for implementing global business plan contents

• Plans and manages accounts

• Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations (SLA's & SOP's)

• Coordinates with CRM’s on account planning, customer enquiries, business reviews, etc.

• Updates CRMs and executive sponsors at regular intervals, ensuring they have an awareness of business critical issues

• Consults CRMs and Sector Heads on potential solutions and best practice

• Minimum of 4-5 years of relevant experience in Sales, Business Development and Logistics

• Deep knowledge of the Air Freight, Ocean Freight and Forwarding Industry and understanding of Product offering

• Relevant sales development experience in Vietnam

• Bachelors degree in relevant topic

• Strong inter-personal and communication skills

• Fluent in English verbal/written communication

• Ability to take ownership and drive Sales performance independently

• Ability to win and develop new business

• Ability to identify customer needs by gathering information and building long-term relationships

• Conceptual thinking and analytical skills

DHL