Assistant F&B Manager

• Maintain a strong presence across all service periods and outlets, including bars, restaurants, pool areas, in-room dining, and banquet functions.
• Conduct regular floor walks during service to observe, support, and guide staff in real time.
• Identify service bottlenecks or inefficiencies and implement operational improvements.
• Ensure all service standards and sequences are consistently followed and elevated across outlets.
• Create and manage staff schedules that balance operational coverage with team member time-off requests, ensuring both service continuity and employee well-being.

• Collaborate closely with Food & Beverage Manager to align service approach and develop targeted training plans based on feedback and performance insights.
• Act as a mentor and trainer, fostering a culture of continuous learning and service excellence.
• Lead daily pre-shift briefings and trainings that focus on guest engagement, upselling, menu and beverage knowledge, service sequence and brand standards.
• Provide on-the-spot coaching and support to service team members to improve performance, efficiency, and style.

• Engage directly with guests during service to ensure satisfaction, anticipate needs, and resolve issues promptly.
• Track guest feedback (via platforms like internal surveys, online reviews, and guest comments) and lead initiatives to improve guest satisfaction scores.
• Champion service recovery efforts and ensure high-touch follow-up with guests when needed.
• Implement and monitor small-scale projects aimed at enhancing guest experience and personalization.

• Ensure upselling of promotions, signature experiences, and add-ons is consistently executed by service staff.
• Monitor performance of upselling initiatives and provide feedback to improve conversion.

• Work closely with kitchen, bar, and service teams to ensure seamless coordination and communication across departments.
• Participate in F&B management meetings, providing feedback from the floor and suggesting improvements.
• Assist in quality control of menus, setups, and guest touchpoints.
• Daily recap of guests arrivals/inhouse/departures to ensure a complete tracking of their journeys from start to finish + assignment of teams to fulfill guests needs.

• Minimum 5 years of experience in F&B service, including at least 2 years in a supervisory or management role within a standalone fine dining or 5-star luxury hotel / resort environment.
• Proven track record of operational excellence, leading teams to consistently deliver high standards in service flow and guest experience.
• Excellent interpersonal and guest engagement skills; acts as a brand ambassador, upholding and promoting the hotel's image and values.
• Genuine care for guests and team, fostering a positive and service-driven environment.
• Strong hands-on leadership style with a natural presence on the floor.
• Proven experience in team coaching, training, and enhancing service quality.
• Ability to work flexible hours, including weekends, holidays, and evenings.
• Fluent in English & Vietnamese; additional languages are a plus.

Minor International