Service Engineer (Laser Technology)

• To provide service solution for TRUMPF Laser and other high-power laser products, primarily for major assigned client(s) and for other customers as well
• Field service and technical In-house Support for TRUMPF Vietnam
• Responsible for repair, maintenance, installation and training of machines
• Resolve high level technical machine and operational problems for customers by inspection and diagnosis of machine, spare parts identification and recommendations to customers
• Input detailed records of service and repair into company information systems, including technical problems, action taken and spare part used to correct problems
• Report discrepancies, unresolved or recurrent problems to the service manager
• Support on solid State Laser at the National Support Centre (NSC)
• Implementation of SIS projects and upgrades on Solid State Laser at TRUMPF subsidiaries and service agents (Service Information System)
• Implement strategies processes to continuously improve cost, speed and quality of TRUMPF services
• Stay up to date with new product introductions
• Interface with other departments or subsidiaries necessary to obtain answer to technical problems
• Any other tasks or projects assigned by Service Manager

• Bachelor’s Degree in Engineering or other related fields
• Good communication and problem solving skills
• Good verbal and written English communication skills
• Able to travel extensively
• Knowledge of laser applications is an advantage
• Customer oriented, team player and growth mindset
• Service mind and customer oriented

• International, varied and independent work
• Access to the latest technologies and work equipment
• Respectful and appreciative corporate culture
• Flat hierarchies in a dynamic team

Trumpf