Onsite Engineer

Hải Phòng
Lâu dài
Toàn thời gian

9 ngày trước

Your roleOrganization Unit: ITBAReport: Onsite Service Leader (Supervisor level)Mission:Provide a high level of customer service, through an effective and efficient service operation so as to deliver the strong commitment and professionalism of onsite service Tool Management Center (TMC) of Atlas Copco Industrial Technique's customers.Job description:

Develop professionalism onsite service TMC operation at customer site in Hai Phong.
Develop rapport with customers through effective communication, interpersonal skills, and professionalism, responding to customer needs and working to satisfy customer expectations.
Able to delivery of service product (Start-up, Maintenance, and Optimization) with excellent
Plan and manage On-time preventive maintenance for Improving tool performance and Extending tool lifetime
Be responsible for the onsite contract operational KPIs (MTTR, MTBF, Availability etc.) and ensure the target fulfillment.
Update and report status of progression and KPIs directly to Onsite Service Leader / Service Manager.
Maintain regular meetings with customers to identify the customer's requirement, analyze their demands and deliver gap closure plan.
Keep effective interaction with other function (such as project and sales) to setup and optimize the cross functional processes.
Support project with be assigned from Onsite Service Leader / Service Manager.
Maintain global operation standard of TMC (Tool Management Center) system
Develop cost saving program and improvement activity (kaizen) as information to support renewal service contract proposal with Service Sale.

To succeed, you will needExperience requirements:

2-3 years of technical field service experience maintaining and repairing industrial Electric Tool/ equipment (Atlas Copco and other) or equivalent
High level of customer service through excellent interpersonal skills and professionalism
Ability to troubleshoot, test, repair and service technical equipment
Vietnamese speaking is a must and English literacy is preference
Ability to work flexible shifts and to adapt to changing work schedules

Knowledge:

Strong mechanical and electrical skills.
Computer literate
Preference of Good command of spoken and written English

Educational requirements:

Diploma or higher Mechanical or Mechatronic or Electrical Engineering or related equivalent

Personality requirements:

Service mind characteristic
Leading and developing others
Communication skills
Problem solving
Result orientation
Teamwork

Behaviors:

Customer oriented
Well organized
Sense of Urgency

In return, we offer

Culture of trust and accountability
Lifelong learning and career growth
Innovation powered by people
Comprehensive compensation and benefits
Health and well-being

Job locationThis role requires you to work on-site at Hai Phong City, Vietnam.Contact informationUniting curious minds
Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.

Atlas Copco

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