Program Manager – Continuous Improvement

• Lead and support the execution of CI projects, ensuring alignment with Maersk’s goals of improving operational efficiency, productivity, and customer outcomes.
• Provide comprehensive support to project leads, coordinators, and teams, assisting with project coordination, tracking progress, and maintaining project documentation.
• Facilitate communication and collaboration within project teams, ensuring that timelines are met, and accountability is maintained.
• Track project status and ensure timely delivery of project milestones, ensuring alignment with the defined objectives and benefits.

• Design and establish project team frameworks, ensuring clear role definitions, responsibilities, and efficient communication models.
• Implement structured governance standards, reporting cycles, and project methodologies (Agile, Lean, Waterfall) tailored to the needs of each initiative.
• Ensure that governance practices, including progress reporting, risk management, and decision-making processes, are followed.

• Track the status of all ongoing CI projects, ensuring that they are on schedule and that intended benefits are achieved.
• Provide regular progress updates to stakeholders, ensuring transparency and alignment across teams.
• Monitor and report on key performance indicators (KPIs) to assess project performance and impact.
• Ensure any project risks or issues are identified early and resolved in a timely manner to avoid project delays or scope creep.

• Engage with local teams, cross-functional stakeholders, and leadership to ensure alignment and transparency throughout the project lifecycle.
• Facilitate communication across departments and regions to ensure consistent execution of process improvements and alignment with Maersk’s global strategies.
• Share best practices, lessons learned, and results across regional CI focal points to promote continuous improvement and harmonize efforts across the organization.

• Support the measurement of the benefits achieved by each CI project, ensuring they align with the objectives defined at the project’s initiation.
• Ensure that the intended benefits of projects are realized, tracked, and measured post-implementation.
• Monitor the long-term sustainability of improvements, ensuring that the outcomes are integrated into standard operating procedures (SOPs) and that their impact continues to deliver value.

• Bachelor’s degree in Business, Logistics, Operations, or a related field.
• Minimum of 5 years of experience in project management or coordination roles, with a focus on Continuous Improvement or similar areas.
• Proven experience in tracking and reporting project performance, benefits realization, and KPI management.
• Hands-on experience with project management tools (MS Project, Excel, Power BI, JIRA, Confluence).
• Strong familiarity with process improvement methodologies (Lean, Six Sigma, Agile).
• Experience in managing cross-functional or multi-country projects, with preference for knowledge of the Mekong Area (Vietnam, Thailand, Cambodia, Myanmar).
• Language proficiency: Native Vietnamese OR Thais level, AND Fluent English level

• Preferred experience in the transportation and logistics services industry to understand the nuances of the sector and its operational challenges.
• Lean Six Sigma certification (Green or Black Belt).
• Project Management certifications (e.g., PMP, PRINCE2, CAPM).
• Background in logistics, supply chain, or customer service operations is a plus.

• Strong organizational and project management skills with attention to detail
• Excellent communicator with the ability to engage stakeholders at all levels
• Strong analytical skills and a focus on results, particularly in tracking benefits and measuring outcomes
• Ability to drive cross-functional collaboration and align teams toward common goals
• Skilled in data-driven decision-making and continuous monitoring of process improvements
• Proactive and results-driven with a focus on sustainability and long-term impact

Maersk