ACG_2889_JOBOur client is a top-notch technology company who is looking for a qualified candidate to join their firm.Design Tailored ITSM Systems: Leverage the Atlassian suite to build customized workflows, service portals, and knowledge hubs that support the bank’s digital service infrastructure.Optimize Operational Processes: Continuously evaluate and refine incident handling, change management, and service request procedures to boost efficiency and service quality.Act as Atlassian Product Lead: Serve as the primary administrator and subject-matter expert for Jira Service Management, Confluence, Jira, and Jira Product Discovery, ensuring optimal functionality and user satisfaction.Enable Cross-Team Integration: Partner with engineering, cybersecurity, and operations teams to embed ITSM frameworks into the broader digital banking ecosystem.Drive Innovation: Keep pace with evolving features in the Atlassian environment and implement best practices to enhance IT service delivery.RequirementsAt least 4 - 5 years of experience with solid hands-on background in managing Jira Service Management and Confluence in a production environment.Working knowledge of ITIL standards and how they apply in enterprise IT environments.Demonstrated ability to diagnose issues and propose practical, scalable solutions.Capable of conveying complex systems in a user-friendly manner to both technical teams and business stakeholders.Familiarity with digital banking systems or financial technology operations is a strong plus.Contact: Nhat Anh NguyenDue to the immense number of applications, only shortlisted candidates will be contacted.
