Renewal Sales Representative
- Hà Nội
- Lâu dài
- Toàn thời gian
- Responsible for driving, forecasting and ensuring the closure of renewals.
- Manage the different facets of subscription and support renewals.
- Prepare the renewal proposals, invoices, notifications, and update customers for upcoming contract expiration.
- Connect with partners/customers directly to negotiate terms and conditions to consult and sell specific renewal product, including multiyear renewal, co-term renewals and upsell.
- Drives and own the transformation of perpetual license to SaaS licenses with partners and customers.
- Collaborate cross functionally with Sales, Pre-sales, Finance and Customer Success team to close renewals.
- Identify customer needs, difficulties and demonstrate account management capabilities to guide renewal closure.
- Develop risk mitigation strategies to reduce churn rates.
- Responsible for accurate forecasting and management of the deal through entire sales cycle.
- Forecast trends and give suggestions on how those trends can enhance retention rates.
- Minimum Bachelor's Degree in a related field with strong analytical background or equivalent experience.
- Minimum 8 years of sales experience in the field of renewals, sales and quota carrying in SaaS company.
- Excellent customer management skills with external stakeholders leading to customer retention and adoption for SaaS model.
- Familiar and demonstrated good proficiency regarding contract renewal processes.
- Ability to operate under deadlines and know how to prioritize the assigned tasks.
- Detailed, strong follow up and good time management skills.
- Willing to travel to meet with customers or partners when required.
- Excellent proficiency with Microsoft Office applications, especially MS Excel.
- Excellent spoken and written communication skills in English, and other languages among SEA countries will be preferred.