Executive, Sales Force Effectiveness

• The Sales Force Effectiveness Executive is responsible for implementing and monitoring strategies, processes, and tools to enhance sales force productivity.

• Data Analyst: interpret CRM data, analyze results using statistical techniques and provide reports, transfer data into information/insight for business operation
• CRM Management: Manage active usage of customer relationship management program to monitor interactions with current and future customers, manage customer data and direct segmentation/targeting, etc.
• Performance Development: collaborate with sales teams to understand their needs and customize solutions that will increase their effectiveness; execute and monitor sales force effectiveness plans and initiatives to drive sales force productivity
• Sales Force Diagnosis: Manage and conduct thorough sales force effectiveness diagnosis. Highlight critical sales force needs/requirements and recommend solutions

• Demonstrate proficiencies in reporting tools (e.g MS Excel, Power BI…)
• Familiar with data analysis in market research or contact center is a plus
• Reporting capability is a plus (adept at queries, report writing and presenting findings)
• Basic English
• Good teamwork and collaboration skills; self-starter with a can-do attitude
• Qualification degree in Business Analysis/ Business Studies/ Information Systems or a related discipline

• Bachelor or above in business statistic or relevant majors

DKSH