AEON XUÂN THỦY] TRƯỞNG BỘ PHẬN THU NGÂN & DỊCH VỤ KHÁCH HÀNG & BÁN HÀNG ĐA KÊNH (CASHIER & CUSTOMER SERVICE & OMNI CHANNEL LINE MANAGER)

AEON

Cầu Giấy, Hà Nội
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Toàn thời gian

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I. KEY RESPONSIBILITIES1. Customer Services activities:– Issue CS management standard of AVN be applied properly by CS staff– Monitor money, promotional goods, and promotion gifts to make sure they are used properly and for the right purposes.– Brief all subordinates about promotion schemes to ensure clear understanding and proper execution.– Oversee the resolution of any arising issues regarding locker, VAT invoices, and customer point scheme.– Daily monitor and ensure all working tools and equipment of the section are adequate and in good condition.– Resolve customers' complaints and follow up until the case is closed– Monitor all kinds of CS section reports.– Identified & timely report to SM about cashier complaint case2. Cashier activities:– Be aware of current sales promotions and make sure the information is briefed to Cashier staff in daily briefing session by Cashier Group Leaders.– Frequently check, identify issues and coordinate with Merchandising Dept. and other Store Operation Depts to ensure that merchandise is correctly priced and displayed in adequate quantity and good quality.– Maintain all Point of Sale (POS) machines, tools and equipment in good working condition.– Responsible for collecting contents of cash registers at the end of each day and delivering funds to Store Accounting Dept. if working at night shift.– Investigate and correct errors made at the cash registers in a timely manner; report errors to Cashier Manager.– Assist subordinates in difficult/complicated cases at Cashier counters.3. Online Sales & management:– To manage the group to handle online orders in a daily basis to complete all orders in time with effective quality of work– To ensure all customers' inquiries from various touch points (hotline, email, fanpage comment & message) are handled on time with an appropriate manner.– Manage operation flow well for all team, including Picker, Delivery staff, …– Follow key performance indicators (Sales revenue, number of Orders, % cancellation before & after handover to delivery).– Follow up and take actions to achieve target sales.4. Manpower Management:– Plan Monthly Division's duty roster and manpower schedule.– Ensure sufficient manpower during business in ad-hoc situations.– Monitor Group Leader(s) and general Staff (s)' attendance and attire.– Approve duty roster, and shift plan raised by Group Leader(s).– Be responsible for Division Leader(s) and Group Leader(s)'s performance.– Take part in recruitment & selection activities for the Division's staffing.– Motivate, train, and develop staff in order to encourage their professional development.– Identify potential staff for succession planning purposes.– Build and promote teamwork spirit5. Rules and Regulations:– Follow all working procedures, the company's policies, rules and regulations.– Check, monitor, remind and guide Division Leader(s), Group Leader(s), General Staff to follow the rules and regulations.6. Expense Control &Other duties:– Provide solutions to optimize resources and increase productivity– Provide tools to optimize delivery costs– Focus and make the guidance for tools and equipment for reasonable using– Opening & closing Store.– Monitor all activities in the store to ensure that the store work at normal– Other tasks or responsibilities as assigned by the direct Store Manager.II. JOB REQUIREMENTS1. Qualification and Job Requirements- University degree.- Minimum 05 year of experience, including 2 year experience as a Cashier Manager or 2 years experiences as Cashier leader in Supermarket/Shopping center.- Minimum 2 years related experience is customer service.2. Preferred skills:– Good communication and problem solving skills.– Good command of verbal English– Have a polite, tactful and friendly attitude– Have good understanding of the needs of customers.– Teamwork skill: actively promote team work– Service orientation: customer service minded– Leadership: Acting leadership by example.– Persuasion: Ability to persuade others in specific situations.– Computer literate: Word, Excel, Powerpoint– Reasoning ability: Ability to definite problems. Ability to solve practical problems and deal with difficult situationsIII. CONTACT INFORMATIONPlease send your resume to email:

hr.xuanthuy@aeon.com.vn (Ms. Nhi)
anh.duong@aeon.com.vn (Ms. Minh Anh)
hoa.nguyenthanh@aeon.com.vn (Ms Hoa)

Tel: (024) 6277 8333 - Số nội bộ: 765 / 771IV. WORKING LOCATION:AEON XUÂN THỦY - Số 122 - 124 Xuân Thủy, Cầu Giấy, Hà Nội (Tòa Mipec)

AEON

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