Operation Team Leader

• Service delivery management & HR consulting

• Manage team on daily operation activities including Payroll, Outsourcing & Staffing

• Supervise and guidance consultant on problem solving, settle down the clients and service issues.

• Take responsibility for monthly service quality, including payroll & billing to make sure it runs smoothly, accurate and on time process; develop template and improve procedure as needed.

• Final check and take responsibility for all transactions, reports, and contracts regarding department's service.

• Give advisory to the team for all labor/ local laws/ practice/ market/ consulting service.

• Playing as escalate level to solve all the issues that relate to client service and monitor the quarterly/ yearly survey to improve service quality.

• Work with the client to develop and implement cost saving / process efficiencies.

• Develop and implement work processes that improve the operations within the Business Unit

• Advisory for recruitment pool and recruitment pipeline and work with recruitment team to ensure quality and quantity of candidates/shortlist.

• Working closely with legal and manager to provide best consultations/ solutions to clients about local practice and process.

• Conduct workshop/ training/ sharing experience to team about actual case study and applying local law in providing Outsourcing service.

• Advise team leaders/ members with creative solutions related to Staffing Outsourcing service.

• Business development and Branch activities

• On going follow up with client's request and order regarding payroll, outsourcing & staffing service.

• Take main responsibility and activity on approaching and follow up with new clients.

• Work closely with consultants to ensure the quality & quality of service provided to clients as commitment.

• Work closely with sales team on sales reports, surveys, quotations and give best solution for country practice.

• Manage monthly P&L to ensure the development of business, forecast for monthly/ quarterly

• Revenue, direct cost, GP, headcounts, follow-up AR and collect debt on time.

• Others

• Manage the team in a stable way and improve the daily process of service.

• Weekly/ monthly report to management board as needed and commit the timeline.

• Other tasks as assigned by Manager.

• Bachelor's degree in HR and related fields.

• At least 5 years of professional experience HR (C&B & Recruitment) with least 2 years in leadership role and 2 year working experience working with blue color.

• Fluent English (04 skills)

• 18 Annual Leave Days MIN (additional 1 day per 2 years of service, max 30 days)

• 13.5 Public Holidays Including Christmas Day and eves

• Monthly meal & phone allowance

• Attractive quarterly & yearly bonus

• Flexible working time

• Private health and accident insurance package for employee and one dependant

• Birthday Leave and Birthday gift

• Additional Long Service Bonus (1 gross month per 5 years) etc.

• Ms. Quyen Nguyen

• Email: quyen.nguyen@manpower.com.vn

• Phone: 028 3911 0950

Manpower