Senior Associate, Product Operations (Supply Chain & Order fulfillment)
- Tp Hồ Chí Minh
- Lâu dài
- Toàn thời gian
- Promptly address and prioritize product issues based on business impact; balance priorities among stakeholders effectively
- Collaborate closely with cross-functional teams to conduct User Acceptance Testing (UAT), ensuring critical business requirements are met and edge cases are thoroughly addressed
- Execute feature release checklists, create user guides, and develop educational content to ensure teams understand and adopt new features effectively
- Facilitate discussions, workshops, and presentations to ensure clear understanding and alignment across teams
- Serve as the primary point of contact for business users' inquiries about feature logic
- Implement product configuration changes based on business requests
- Proactively share ideas to enhance team processes, manage workloads efficiently, and contribute to team innovation
- Mentor junior team members and take ownership of tackling complex problems
- Lead and maintain team processes like issue management or feature management, ensuring quality and consistency
- 3-5 years of experience in product operations, technical support, IT support or quality assurance related to Logistics Operation management, Supply Chain management, and Business transformation is a plus
- Excellent problem-solving skills, can quickly assess and resolve complex issues
- Excellent communication skills who can translate complex technical concepts into clear business terms (and vice versa)
- Ability to collaborate effectively with cross-functional teams, including Regional Product and business units
- Strong organizational skills to manage multiple tasks and priorities effectively
- Experience in QA methodologies, testing frameworks or automation tools
- Proficiency in writing and executing queries to support data analysis and troubleshooting
- Detail-oriented with a focus on thoroughness in addressing edge cases
- Ability to work in a fast-paced environment and meet deadlines
- Proactive and adaptable to changing business needs and priorities