Service Engineer

• By taking ownership of client events and collaborating with the Technical Solution Center, we can plan the best course of action to resolve them.
• Principally in charge of ensuring that customers are satisfied with the instruments they have been assigned, showing initiative and taking steps to improve their performance and reputation. cultivate and preserve ties with your best clients.
• Completing installs and deinstallations, reactive repairs and basic calibration, and proactive preventive maintenance and adjustments in a fast, efficient, and economical manner.
• Putting in maximum effort to reduce downtime for customers.
• Giving clients an explanation of the actions done to resolve the issue and indicating any further actions that might be required.
• Help establish a collaborative, upbeat, and motivated environment by working closely with all other departments and coworkers. Closely coordinate commercial possibilities and information with sales.
• Utilizing sound judgment to determine when a customer incident warrants the initiation of the escalation process. When producing material for coworkers and management, adhere to deadlines.
• Notifying team leaders or service management of circumstances when meeting contractual obligations is unlikely or if customer satisfaction is compromised.

• Outstanding troubleshooting abilities
• A high level of computer literacy, including familiarity with networks, connections, and currently acceptable operating systems and software.
• Independence and drive.
• Strong interpersonal abilities.
• Strong written and verbal communication abilities, as well as the capacity to work with employees of all levels and consumers.
• Able to control the stock of replacement parts
• Proficiency in both written and spoken English
• A solid understanding of the medical analysis laboratory's equipment and procedures; a comprehensive understanding of the company's policies, mission, vision, and values
• Strong teaching abilities, sales prowess, and cooperative nature.

• A Technical or University Degree in Electronics or equivalent in a relevant life science subject

Adecco