Laboratory Leader - Electric Safety Testing

• Manages capacity and capability under the guidance of the Business and Laboratory Managers, ensuring effective workflow by collaborating with cross-functional teams and customers to understand project scope and technical needs.
• Drives process improvements to achieve financial goals, supporting local team members and fostering a high-performance culture.
• Accountable for team results, assisting in defining goals and metrics to execute strategy.
• Provides coaching, training, and career development to build high morale and performance, while ensuring compliance with policies and requirements.
• Increases customer loyalty by anticipating needs, providing proactive solutions, and gathering feedback.
• Supports sales through strong customer relationships and deep knowledge of project pipelines.
• Offers technical guidance and engineering judgment to resolve issues and ensure quality. Leads discussions on business initiatives and empowers the team to find growth opportunities and meet financial goals.
• Oversees Project Handlers, ensuring compliance with requirements and customer expectations, and may handle some projects directly or serve as lead reviewer.
• Communicates UL's Vision and Mission, promotes change, and builds trust across the organization and with customers.
• Develops cross-functional and global relationships to enhance speed, quality, and customer experience.
• Coaches team members to do the same, while adhering to the Underwriters Laboratories Code of Conduct and security practices.

• Schedules and coordinates lab workflow to optimize staff utilization, collaborating on staffing decisions and performance evaluations.
• Ensures compliance with company policies and fosters positive employee relations.
• Develops annual budget goals, capital expenditure plans for equipment, and tactical plans for the lab team.
• Evaluates test performance, providing feedback and revising protocols or data sheets as needed.
• Monitors test methods and identifies training or equipment needs, assisting with the development and validation of new methods.
• Communicates with clients during tests to explain methods and results, and works with UL field representatives and contractors regarding follow-up tests and equipment.
• Incorporates continuous improvement techniques into all aspects of lab operations.

• Bachelor's degree in Electrical/Electronics Engineering with approximately 8 years of related experience.
• Lean Sigma Green Belt or Lean Leadership Training, and Gage R&R experience preferred.
• Strong understanding of how decisions impact business outcomes, with experience working in diverse teams and strategic planning.
• Proven ability to manage employee performance through setting expectations and addressing employee relations issues.
• Effective leadership in a Lean Sigma environment.
• Skilled at simplifying complex information and delivering concise, impactful presentations.
• Proficient in analyzing data, process documents, and special testing needs.
• Able to take calculated risks and plan for contingencies, while effectively coaching and guiding the team.
• Demonstrates cultural awareness in diverse work environments and proficiency in both local language and basic English.
• Strong skills in customer collaboration, project management, and business acumen.

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