Operation Manager

• Manage and oversee daily operations of the Visa Application Center, including visa application processing, document verification, appointment scheduling, and customer service.
• Develop and implement operational policies, procedures, and standards to ensure compliance with local regulations and global service standards.
• Optimize operational workflows and processes to enhance efficiency, accuracy, and turnaround times.
• Monitor service quality and customer satisfaction metrics, and implement measures to address any issues or concerns.
• Lead and mentor a team of operations staff, providing guidance, training, and support to ensure high performance and productivity.
• Liaise with external stakeholders, including government agencies, diplomatic missions, and visa applicants, to foster positive relationships and address any operational challenges.
• Collaborate with cross-functional teams, including IT, finance, and HR, to support operational initiatives and projects.
• Prepare regular reports and performance analysis to track key operational metrics and identify areas for improvement.
• Ensure compliance with security protocols, data protection regulations, and risk management policies.
• Stay updated on industry trends, regulatory changes, and best practices in visa application services.

• Minimum of 5 years of experience in operations management, preferably in the travel, tourism, or immigration services industry.
• Strong leadership and team management skills, with a proven track record of leading high-performing teams.
• Excellent communication, interpersonal, and customer service skills.
• Solid understanding of visa application processes, regulations, and requirements.
• Ability to work effectively in a fast-paced and multicultural environment.
• Proficiency in English and Vietnamese languages.

• Bachelor's degree in business administration, management, or a related field.

Adecco