Account Coordinator
- Tp Hồ Chí Minh
- Lâu dài
- Toàn thời gian
- Location: Mapletree Business Centre, 1060 Nguyen Van Linh street, District 7, HCMC
- Working Time: Monday - Friday | 8:00AM - 5:00PM (Flexible)
- Base Monthly Income: 16,330,000 VND (Gross)
- Contract Term: 12 months
- Interview Process: 3 rounds (On-site) in English & Vietnamese
- Manager
- Head of Commercial Enterprise
- Act as the primary liaison between the Platform Food Delivery App and enterprise commercial partners, ensuring a seamless communication flow and fostering long-term relationships.
- Regularly engage with partners to understand their needs, challenges, and business goals, and provide tailored solutions to enhance their experience.
- Manage the onboarding process for new enterprise accounts, ensuring smooth integration into the Platform Food Delivery App's systems and processes.
- Maintain and update partner profiles, contracts, and account records to ensure accuracy and compliance.
- Monitor and analyze key performance indicators (KPIs) for assigned accounts, including sales volume, order accuracy, delivery efficiency, and customer feedback.
- Identify areas for improvement and propose actionable strategies to enhance partner performance.
- Collaborate with partners to implement promotional campaigns, menu optimizations, or pricing strategies that align with market demands and business objectives.
- Conduct quarterly business reviews (QBRs) with partners to evaluate performance and discuss growth opportunities.
- Identify and pursue opportunities to expand the Platform Food Delivery App's offerings within existing enterprise accounts, such as launching new product lines or services.
- Collaborate with the Business Development team to acquire new enterprise partners and expand the Platform Food Delivery App's market presence.
- Negotiate and manage commercial agreements to ensure mutual benefits and alignment with the Platform Food Delivery App's strategic goals.
- Work closely with internal teams (e.g., Operations, Marketing, Product, and Customer Experience) to ensure smooth execution of campaigns, promotions, and initiatives.
- Troubleshoot and resolve operational issues such as delivery delays, order inaccuracies, or system errors, ensuring minimal disruption to partners.
- Provide partners with training and support on the Platform Food Delivery App's tools, systems, and processes to maximize efficiency.
- Prepare detailed reports on account performance, market trends, and partner feedback to support decision-making and strategy development.
- Use data analytics to identify patterns, predict outcomes, and recommend proactive measures to improve partner and the Platform Food Delivery App's overall performance.
- Maintain dashboards and trackers to monitor account progress and communicate updates to stakeholders regularly.
- Build and maintain strong relationships with key stakeholders, including enterprise partners, internal teams, and external vendors.
- Serve as an advocate for enterprise partners, ensuring their concerns and feedback are addressed promptly and effectively.
- Represent the Platform Food Delivery App in meetings, presentations, and events to showcase the value of partnership and strengthen collaboration.
- Fluency in English and Vietnamese is mandatory (both written and spoken)
- Bachelor's degree in Business Administration, Marketing, or a related field
- Minimum of 2+ years of experience in account management, business development, or a similar role, preferably in the food delivery, e-commerce, or F&B industry
- Proven track record of managing enterprise accounts and driving business growth
- Strong interpersonal and communication skills, with the ability to influence and negotiate effectively
- Excellent organizational skills and attention to detail to manage multiple accounts and priorities simultaneously
- Analytical mindset with proficiency in using data to inform decisions and strategies
- Proficiency in Microsoft Office Suite, CRM tools, and other relevant software (SQL skill is preferred)
- Full 2 months probation salary & full social insurance on gross salary
- E-voucher GrabLove: 300,000VND/monthly
- Multinational working environment.