Service Delivery Professional Vietnam (Temporary 6 months)

CMA CGM

  • Tp Hồ Chí Minh
  • Tạm thời
  • Toàn thời gian
  • 1 tháng trước
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group's shipping and logistics expertise to bring humanitarian supplies around the world.Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.THE ROLETo issue accurate and timely local invoices to proper customers.WORK RELATIONSHIPInternal: Finance; Sales; Customer Services Export; Booking Desk, Export documentation, Logistics; SSC; Branches.External: CustomersRESPONSIBILITIES
  • Distribute work to meet KPIs while maintaining work-life balance.
  • Manage daily communications (emails/calls) regarding invoice disputes.
  • Reassign issues to appropriate resolvers when needed.
  • Resolve disputes, issue credit notes or invoices, and close cases with final customer notifications.
  • Maintain logs and ensure adherence to dispute resolution procedures.
  • Provide data reports for management review
QUALIFICATIONS AND PROFILE
  • Education: College/Bachelor's degree in Sea Transportation, Export-Import, International Business, or related fields.
  • Experience: 1-2 years in a similar role within a shipping company or freight forwarder.
  • Skills:
  • Problem-solving
  • Communication
  • Time management
  • Attention to detail
  • Language: English communication skills required.
  • Computer: Intermediate proficiency in MS Office.
  • Personality: Hard-working, proactive, customer-focused, team-oriented, and deadline-driven.
Come along on CMA CGM's adventure !

CMA CGM