
System Administrator
- Hà Nội
- Lâu dài
- Toàn thời gian
- Tracking all IT assets associated with the Asia division of the Group.
- Identify recurring issues and collaborate with teams to implement long-term service improvements.
- Conduct regular IT asset audits and manage inventory, procurement, and disposal processes.
- Maintain accurate license tracking and centralized asset reporting systems.
- Design and deliver training sessions for LV0 staff, including SOP and self-service updates.
- Monitor LV0 performance and provide coaching to enhance service handling capabilities.
- Communicating and troubleshooting issues related to network handled by the LV2 support team such as network access and Office 365 issues.
- Proactively cooperating with the LV1 Team and following up with providers to resolve incidents.
- Schedule preventive maintenance and maintain a structured, up-to-date IT knowledge base.
- BA degree in Network and System Administration.