Private Customer Manager (South)

• Identify, target and expand potential clients, including high-net-worth individuals, luxury retailers, and exclusive venues.
• Build, manage & expand the VIC networks & database to support the building of customer segmentation, understanding the different touchpoints, & develop plans and programs for the targeted segment.
• Build strong relationships with private customers and develop brand preference for PR Prestige products.
• Act as the primary point of contact for clients, addressing inquiries, providing product information, and resolving any issues
• Expand ‘Le Cercle’ & set up membership program / CRM in collecting “Personally Identifiable Information” on VIC to build a database and improve the management of the VIC – in line with applicable regulations governing personal data management.

• Achieve the Sales objective for the D2VIP sales & also support the delivery of the CP Prestige value targets
• Collaborate with the internal functions to ensure sufficient support for CP to grow and deliver business performance
• Monthly evaluate inventory and sell-in/sell-out reports from CP to optimize stock weights and influence proper inventory management.
• Assess market opportunities and identify any new opportunities for portfolio addition/ innovation with support of Prestige TM

• In collaboration with marketing & trade marketing teams, develop tailor made consumer promotion programs to push VIP sales.
• Support the organization of VIP events for CP private customers
• Develop strong partnerships with relevant external stakeholders that will enable acquisition and retention of HNW customers.
• Engage identified relevant luxury companies to build cross collaboration events and database acquisition / swapping.
• Represent our brand at prestige events and networking functions to promote our prestige products

• Lead annual sales target in coordination with CP
• Close coordination with the finance team on managing budgets – A&P & T&E
• Manage and monitor daily sales report from CP and other relevant information to initiate and/or adjust the activation plans to interact with the customers and achieve sales target
• Integrate the PR Luxury network and “copy with pride” the best practices from other markets
• Monthly & Quarterly review to present client under prospection, closed deals and align next period activities

Pernod Ricard