Export Care Business Partner
- Tp Hồ Chí Minh
- Lâu dài
- Toàn thời gian
- Customer channel management
- Case Management
- Customer onboarding and relationship management
- Contract and dispute management
- and more.The main objectives for an export Customer Experience:Improve Customer ExperiencesDelivering EfficiencyEmpower Capacity and Support Business GrowthKey responsibilitiesDeliver a superior customer experience to assigned customer segmentation to create a Trust.Own customer experience to collaborate with relate stake holder for reducing both internal and external efforts.Understand customer business needs and desires to offer long term integrated solutions and services proactively.Drive uptake and digitalization actively by “walking at customer’s shoes” to maximize Ecom benefits.Have ability to handle multiple tasks. Set priorities to manage daily tasks and support Customer Experience projects.Carry out all activities in a manner that will contribute to the achievement of individual and team Key Performance Indicators (KPI’s)Requirements and competencies:Customer centricity: Ability to understand customers’ situations, perceptions, and expectations. It is putting customer at the core of all decisions related to delivering products, services, and experiences to create customer satisfaction, advocacy, and longterm partnership.Effective communication: good verbal, written, and presentation skillsTeamwork –Works together with others in the business unit to achieve results, fosters teamwork.Problem-solving skills and the ability to handle challenging situations with diplomacy and professionalismPositive and proactive attitude.Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .