Director, Business Development, Vietnam

• Leads with the Lineage Values; Safe, Trust, Respect, Innovation, Bold, Servant Leadership.
• Continually pursue and win significant new warehouse, transport and convenience business that is aligned with the corporate goals and strategy.
• Plan, cost and negotiate new business proposals, including presentation of proposals to management and customers.
• Develop an understanding of and network within the Vietnam market to identify opportunities and drive projects.
• Implement opportunities within Vietnam for FMCG, Retail, Food Service, QSR businesses and Wholesale Trading businesses delivered on time and in full.
• Explore new products and assess on its feasibility of entering Vietnam markets.
• Explore and expand the food processing business arm in Vietnam such as establishing food production strategies for sustainability.
• Drafting of capacity plans to evaluate on the sustainability of new/or modified manufacturing processes.
• Proactively monitor the overall progress of the project portfolio, helping identify issues and implementation of corrective action as appropriate, including the development of appropriate contingency plans.
• Achieve agreed growth targets by implementing strategies to expand services or win new business.
• Respond to and write tenders and proposals.
• Project manage large tender proposals with the appropriate team support.
• Engage in contract and service level negotiations with customers.
• Ensure current contracts are managed in a way that meets customer expectation via agreed objectives.
• Provide ongoing feedback from customers to operations management to ensure continuous improvement of services.
• Develop and maintain up-to-date knowledge and understanding of Company operational and administration capabilities and general industry trends.
• Effectively represent the Company to the customer and report back via formal reviews and other management reports.
• Implement the Customer Relationship Management system – Salesforce.
• Provide Strong Leadership to mentor and motivate the BD/Sales team in achieving the yearly company set Sales Target objectives.

• Management of sustainable customer pricing and rate reviews: ensuring correct pricing and review tools are being used; timely reviews are conducted; reviews are aligned with customer agreements; reviews take account of any scope or service change.
• Coordinate, oversee and participate in operational and commercial meetings with customers as per the account management schedule in the Company’s Contract and Particulars, and additionally as and when required.
• Report weekly on the status of key customer accounts, opportunities, and other Account Management/Business Development matters, highlighting key issues and opportunities for further discussion and action.
• Facilitate and expedite daily Account Management decisions as required throughout the business with regard to: the Company’s business rules; The Particulars (of the Agreement between the Company and the customer) or other service level agreement or commitment with the customer.
• Identify and implement on-going business improvement and improved Account Management tools to support both the Company and its customer service.
• Entertain customers as and when appropriate, as approved by the Director, Business Development.
• Develop people to meet both their career and organisational goals, builds strong identity teams that apply their diverse skills and perspective to achieve common goals (through 1:1’s and development discussions).
• See ahead to future possibilities and translate them into breakthrough strategies.
• Communicate and foster the development of a common vision. Energise people behind a sense of purpose by providing clarity of priorities and strategies.
• Consistently hitting or exceeding the goals and objectives set by self and others.
• Dedicated to meeting the expectations and requirements of internal and external customers.
• Step up to address difficult issues.
• Create a climate of innovation where people feel comfortable offering ideas. Share wins and successes with team and create a feeling of belonging.
• Follow and enforce all occupational health & safety, food safety, quality and legality requirements.

• 5 years plus experience in a similar role, preferably within a 3PL and trading environment.
• Proven track-record of customer management, preferably at a senior level, and able to provide end-to-end supply chain solutions within a 3PL environment.
• Exposure to, or knowledge of, refrigerated 3PL services.
• Excellent understanding of supply chain and logistics operating models.
• Process-focused and analytical by nature: able to support recommendations with data and competent research.
• Sound consulting skills: good at working at both a strategic as well as at a tactical level.

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